Paid plugin support tickets get no replies
Paid support tickets and chat for this plugin go unanswered for weeks, leaving broken forms unfixed.
6 public reports · first reported 9 August 2021 · last reported 21 December 2022
What's going wrong
Owners who paid for the premium version of this Contact Form 7 to Mailchimp connector say their support requests receive no reply, sometimes for weeks or months. Some report that the chat feature appears to be a bot that repeats generic questions, and that tickets are never moved forward. One owner with a broken form had to rebuild lead data by hand while waiting. Others say the premium features they purchased, such as privacy tools, did not work and then could not be fixed. Because the owners depend on these forms for leads, the silence turns a small bug into lost business. A managed support desk with clear response times would give these owners a real channel for help.
AI-assisted: written with the help of AI from the reports.
Products affected
Connect Contact Form 7 to Mailchimp, Brevo, MailerLite, Klaviyo, GetResponse, EmailOctopus, Campaign Monitor & Moosend.
Related problems
Who has this problem
1 business found.
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