Paid Payfast orders end up cancelled or pending
Orders get cancelled or stay pending even though the customer has paid through Payfast.
Tier I · Proven The best-established problems.
7 public reports · first reported 13 August 2020 · last reported 12 June 2025
What's going wrong
Store owners using the Payfast gateway with WooCommerce report that customers pay on Payfast and the money reaches the Payfast wallet, but the order stays Pending Payment or flips to Cancelled after a timeout such as 60 minutes. Some staff update orders by hand each day, and one owner reports that about 6 of 40 orders were affected. Reports point to payment confirmations that never reach or never update the shop, and owners cannot tell which orders are truly paid. Reconciliation between gateway payouts and order statuses would let shops catch these mismatches automatically.
AI-assisted: written with the help of AI from the reports.
Products affected
WooCommerce Payfast Gateway.
Related problems
Who has this problem
1 business found.
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