Paid customers get no support replies
Paid Cookiebot customers get no reply to support tickets or emails, and some cannot log in after buying.
2 public reports · first reported 22 July 2025 · last reported 26 August 2025
What's going wrong
Paying customers of the Cookiebot plugin report that support emails and tickets go unanswered, and at least one could not log in after buying the plugin. Owners who need help with consent banners during compliance deadlines are left stuck with a product they have already paid for. Several reviewers say they moved to other tools because of this silence. A support desk with guaranteed response times for small sites, or a login recovery service, could fill this gap for owners who depend on a working consent setup.
AI-assisted: written with the help of AI from the reports.
Products affected
Cookiebot by Usercentrics – Automatic Cookie Banner for GDPR/CCPA & Google Consent Mode.
Related problems
Who has this problem
1 business found.
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