Manual header.php setup breaks or never shows loader
Manual header.php setup breaks sites, fails on child themes, or shows no loader despite following the steps.
8 public reports · first reported 3 October 2017 · last reported 4 June 2021
What's going wrong
Site owners who set up the preloader by pasting a snippet into header.php report that it breaks their site or never appears. Child themes often lack the file, and some themes, including Divi and TheGem, produced no loader. One owner reported the site going down after the snippet was added at several positions. Others followed every instruction and still saw nothing, with no reply from support. The setup depends on hand-editing theme files, which many owners cannot do safely. A guided installer that finds the right hook for each theme would fix this.
AI-assisted: written with the help of AI from the reports.
Products affected
Preloader.
Related problems
Who has this problem
1 business found.
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