Invoice PDF missing from order emails
Order confirmation emails arrive without the payment slip PDF, so customers never receive their invoice.
Tier II · Emerging Problems that are still building up.
7 public reports · first reported 12 November 2022 · last reported 17 October 2024
What's going wrong
Site owners report that order confirmation emails arrive without the payment slip PDF, or with no attachment at all. Reported causes include folder permission problems, a missing PHP fileinfo extension, unreadable temp folders and failures after a mail setup change. Store owners often see no error in the logs and cannot tell which step failed. Shops lose payments and spend support time chasing the cause. A diagnostic that tests each step of PDF generation and mail delivery would give owners a clear answer.
AI-assisted: written with the help of AI from the reports.
Products affected
Wooplatnica.
Related problems
Who has this problem
1 business found.
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