Indexing crashes on large media libraries
Indexing the media library aborts with fatal, JSON parse, or timeout errors on sites with thousands of images.
11 public reports · first reported 24 November 2017 · last reported 22 July 2020
What's going wrong
Site owners running Image Cleanup on sites with thousands of media files report that the indexing step stops partway through with a fatal error, a JSON parsing failure, a server timeout, or a 500 error. Some see it on step 2, others on step 6 or after indexing finishes, and the result is that the cleanup never starts. Owners of large libraries, including ones with tens of thousands of images, are hit hardest. Nothing in the plugin tells them what to do next, so they turn to support forums for help. A monitored, resumable indexing service or a hosted cleanup run with progress tracking could give these owners a reliable path through the process.
AI-assisted: written with the help of AI from the reports.
Products affected
Image Cleanup.
Related problems
Who has this problem
1 business found.
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