Generic error blocks correct password unlock
Visitors get a generic error or security check failure when entering the right password, and clearing caches only sometimes helps.
Tier I · Proven The best-established problems.
7 public reports · first reported 24 November 2024 · last reported 10 March 2026
What's going wrong
Site owners using the Passster password plugin see visitors hit a generic error message such as sorry there was an error or security check failed, even with the correct password. The problem appears on pages that are not cached and on sites that are cached, and it sometimes clears after a cache purge and then returns. Some owners report that a firewall whitelist of the plugin's nonce endpoint did not help, and the error gives no code or next step. Owners running intranets and client sites say the error makes the content look broken to their own users. A tool that explains which layer, such as cache, firewall, or endpoint, is failing would give them a way forward.
AI-assisted: written with the help of AI from the reports.
Products affected
Passster – Password Protect Pages and Content.
Related problems
Who has this problem
1 business found.
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