Free plan unclear until after install
Site owners find out only after installing that the Messenger chat plugin needs a paid plan, because the free tier and paywall are not stated clearly.
Tier I · Proven The best-established problems.
13 public reports · first reported 30 August 2019 · last reported 1 November 2024
What's going wrong
Site owners who installed this Messenger live chat plugin from the WordPress directory found the chat only works on a paid subscription, and they learned this only after setup. Many felt the listing hid that requirement, so they wasted time on configuration and tutorials before the paywall appeared. Some asked what the free version includes, and others called the free offer too weak for basic Facebook Messenger chat. Clearer listing copy, a free-plan comparison, and a notice before install would close this trust gap for owners choosing a chat plugin.
AI-assisted: written with the help of AI from the reports.
Products affected
Live Chat with Messenger Customer Chat.
Related problems
Who has this problem
3 businesses found.
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