Download buttons play files instead of saving
Download buttons open the file in a browser tab or media player instead of saving it, especially in Chrome, Safari and on iPhones.
9 public reports · first reported 26 June 2015 · last reported 11 October 2021
What's going wrong
Site owners who add the Easy Media Download button expect a click to save the file to the visitor's device, but in many browsers it instead opens the PDF, audio or video in a new tab or plays it inline. Reports come from people using Chrome, Edge, Safari, Firefox and iPhone or iPad browsers. Some say the forced download setting worked until an update and then stopped. Visitors who wanted an offline copy leave disappointed, and owners lose the downloads they paid to offer. The gap is clear for a tool that verifies true downloads across browsers and devices and shows owners which links still play instead of save.
AI-assisted: written with the help of AI from the reports.
Products affected
Easy Media Download.
Related problems
Who has this problem
1 business found.
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