Checkout returns no shipping quote for valid postcodes
Checkout shows no shipping quote for some valid postcodes or suburbs, or keeps loading forever.
8 public reports · first reported 27 September 2021 · last reported 28 August 2023
What's going wrong
Shoppers on WooCommerce stores using the Transdirect Shipping plugin often reach checkout and enter a postcode or suburb, but no quote appears. Some see a message that no quote was found, others see a settings warning, and some see a calculator that spins without ever returning a price. A few specific suburbs return nothing while nearby suburbs in the same postcode work. Simplified mode also fails to pass the postcode the customer typed into the default WooCommerce fields. Store owners lose sales at the last step, and they often cannot tell whether the fault lies with their rules, their account or the plugin. A quote tester that checks each postcode and suburb against the carrier and reports what is wrong would help.
AI-assisted: written with the help of AI from the reports.
Products affected
Transdirect Shipping Plugin for Woocommerce.
Related problems
Who has this problem
2 businesses found.
Unlock them at the top of this page — $38.
All sales are final — no refunds.
Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.