Card payment option vanishes from WooCommerce checkout
The card payment option disappears from WooCommerce checkout after an update or on some setups, so customers cannot pay by card.
Tier I · Proven The best-established problems.
6 public reports · first reported 11 January 2024 · last reported 17 October 2025
What's going wrong
Store owners using the Nexi XPay plugin with WooCommerce report that the card payment option is missing from checkout, sometimes right after an update to a new major version. Some found it had been removed from the WooCommerce Payments list, while others saw it absent on a second domain or in a test setup even with valid live credentials. Owners who still use the classic checkout or run multilingual plugins say they cannot switch to the new layout, and they lose sales each hour the option stays hidden. A fix would need a checkout diagnostic that shows why the gateway is hidden, and that is an opening for a monitor that tests checkout for each store.
AI-assisted: written with the help of AI from the reports.
Products affected
Nexi XPay.
Related problems
Who has this problem
1 business found.
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