App support tickets go unanswered for weeks
Support emails and tickets for the app go unanswered for days or weeks, leaving merchants stuck with broken features.
Tier I · Proven The best-established problems.
8 public reports · first reported 1 November 2016 · last reported 17 July 2025
What's going wrong
Merchants using the Smart Wishlist app on Shopify say support emails and tickets go unanswered for days or even weeks. Some waited over a month for technical problems to be fixed, others got no acknowledgment during free trials, and one gave up on a styling question. Several were stuck with broken features and chose to uninstall. Reviewers across several years describe the same gap between the app's promise and the help they received. The opportunity is a dedicated support layer for small Shopify apps, with guaranteed response times and clear ticket tracking merchants can rely on.
AI-assisted: written with the help of AI from the reports.
Products affected
Smart Wishlist.
Related problems
Who has this problem
1 business found.
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