Add-on abandoned and support tickets go unanswered
The add-on stopped working after MailPoet updates and the developer has not answered support tickets for months.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 18 October 2018 · last reported 16 October 2024
What's going wrong
Site owners who pair Gravity Forms with MailPoet say this add-on stopped working after a MailPoet release and that their support tickets got no reply for weeks or months. Some asked whether the plugin is still maintained, and others noted that the developer lost access to a Gravity Forms license needed for updates. Several site owners built temporary replacements or looked for alternatives, while others asked for a fix in the forum. Sites that depend on this bridge for newsletter sign-ups are left without a supported path. The gap suggests demand for a maintained replacement connector with a published support channel and an update schedule.
AI-assisted: written with the help of AI from the reports.
Products affected
Add-on Gravity Forms – MailPoet 3.
Related problems
Who has this problem
2 businesses found.
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