WebP, GIF, video and PDF uploads not supported
Modern image formats and GIF, video, and PDF attachments cannot be uploaded to products.
6 public reports
What's going wrong
Shop owners want to add WebP images, animated GIFs, videos, and PDF files to product pages. Some say WebP is rejected even though their OpenCart version supports it, and others say they cannot add videos after installing the module. Owners wanting to show product demos or spec sheets end up uploading outside the extension. The gap is a missing conversion or attachment step for common media types. Stores that sell visual products would benefit from accepting any common format automatically.
AI-assisted: written with the help of AI from the reports.
Products affected
Products Image manager.
Related problems
Who has this problem
1 business found.
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