Support tickets and contact form get no reply
Buyers' support tickets and the store contact form go unanswered or fail, so setup questions stay open for days.
6 public reports
What's going wrong
Shop owners who bought this bank payment extension report that tickets sent to the developer through the OpenCart support channel receive no reply for days. Some also say the seller contact form on the store fails with a server error when submitted, leaving them no way to reach anyone. Several are trying to set up the module and cannot get answers about bank settings, so their stores stay offline. The gap is a reachable, tracked support channel for extension buyers, which a helpdesk or ticket triage service could cover for small plugin vendors.
AI-assisted: written with the help of AI from the reports.
Products affected
Τραπεζα Πειραιώς Payment Gateway(redirection).
Related problems
Who has this problem
1 business found.
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