Ad app links wrong account with no choose or switch
Ad app links the wrong platform, Merchant Center, or another platform's account with no way to choose or switch
Tier I · Proven The best-established problems.
14 public reports · first reported 19 June 2025 · last reported 9 September 2026
What's going wrong
Merchants connecting the platform's stores to ad apps often find the app attached to a personal profile, the wrong page, the wrong business manager, or the wrong Merchant Center or another platform's account. Some are told they lack admin rights on businesses they run, while others find the login locked to the first asset, so switching means uninstalling, which can break ads and catalog data. Reports come from small brands, freelancers, agencies, and sellers running several stores, and one advertiser lost hundreds of euros in untracked conversions. The shared root is a missing selection step where the merchant picks and verifies the correct account before linking, with safe switching afterward. A fix would remove a recurring setup failure across several ad platforms.
AI-assisted: written with the help of AI from the reports.
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Who has this problem
1 business found.
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