Install support stalls and asks for FTP logins
Install help stalls because the vendor asks for FTP and admin logins by email instead of giving a clear install path.
4 public reports
What's going wrong
Shop owners who install this news and events extension on the platform's report that the install does not work as expected and support replies are slow. Instead of a clear install guide or a diagnostic step, they are asked to email FTP and admin credentials so the developer can look inside their store. Some wait for days between messages, and several the platform's versions are involved. Owners want installation help without handing over server access, which opens a path for a remote install and diagnostic service.
AI-assisted: written with the help of AI from the reports.
Related problems
Who has this problem
1 business found.
Unlock them at the top of this page — $19.
All sales are final — no refunds.
Each business's name, the address it published, and the page it was published on. Paid through Stripe; you get a private page to bookmark, with a CSV download.