Existing product photos missing from Images tab
After installing, existing product photos do not appear in the product Images tab, and some owners fear older photos will disappear.
5 public reports
What's going wrong
Owners who migrated from another cart, or who have thousands of products, report that photos already stored on the server do not show in the Images tab of each product after installing the extension. Some see the tab empty, and one owner said older photos disappeared during installation. Owners with around 200,000 products want to know whether existing pictures stay as they are before they buy. The problem hits stores with large catalogs hardest, where checking each product by hand is not realistic. A tool that imports and links existing images, with a dry-run report, would let these owners move over safely.
AI-assisted: written with the help of AI from the reports.
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Who has this problem
1 business found.
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