Exempt VAT is still charged after following setup steps
After following the setup steps, VAT is still charged to customers who should be exempt, and the invoice shows standard VAT.
2 public reports
What's going wrong
One shop owner followed the add-on's instructions but still sees VAT added to orders from EU business buyers who should be exempt. Another owner reports that when a buyer selects the VAT customer option, the system switches the account to a standard customer, so the invoice carries no exemption. Owners cannot see which setting caused the change and must work through the configuration by trial. A checker that walks a test order through the tax settings and shows which rule applied would show the owner exactly where the exemption breaks.
AI-assisted: written with the help of AI from the reports.
Products affected
OC2 EU VAT Number Validation.
Related problems
Who has this problem
1 business found.
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