Chat fails with Journal and custom OpenCart themes
The chat widget does not show or breaks layout on Journal and other custom themes, so owners edit templates by hand.
9 public reports
What's going wrong
Owners using Journal, Journal3, KEPT, Fastor and other custom OpenCart themes say the chat either never appears or the Journal version breaks their page styling. Some traced it to altered template structures and renamed template folders that the extension cannot find. The extension relies on fixed template paths, so themes with changed layouts get no chat box. Theme users need an installer that detects their template and places the widget safely.
AI-assisted: written with the help of AI from the reports.
Products affected
Smartsupp Live Chat (OFFICIAL).
Related problems
Who has this problem
1 business found.
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