WP ERP support takes days to answer
Support replies for the plugin take days or weeks, leaving paying customers stuck on blocking problems.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 30 July 2022 · last reported 18 July 2024
What's going wrong
Paying customers of this accounting and HR plugin say that support tickets and emails go unanswered for days, sometimes three weeks, while they wait on problems they describe as ten-minute fixes.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.