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Windows service upgrade hides backups and blocks start

After upgrading to 2.4 on Windows, the service starts under another account with another data folder, so backups vanish and the server will not start.

Tier I · Proven The best-established problems.

13 public reports · first reported 12 September 2026 · last reported 7 October 2026

Idea report · $19 · No contacts · All sales final

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What's going wrong

After upgrading to version 2.4 on Windows, users found the service runs as a different account with a different data folder.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 13 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.