Apps keep WhatsApp numbers and ignore release requests
Messaging apps keep merchants' linked WhatsApp Business numbers after cancellation and ignore requests to release them
Tier I · Proven The best-established problems.
10 public reports · first reported 31 October 2022 · last reported 7 April 2026
What's going wrong
Merchants using several different WhatsApp messaging apps for Shopify report that after a number is linked, the vendor keeps it and ignores or delays requests to release it.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 10 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.