Web app stuck on preparing-the tool's screen
The web app stays on the preparing-the tool's screen after install because the websocket never connects.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 14 April 2026 · last reported 1 June 2026
What's going wrong
Admins who install self-hosted chat with Docker or on RHEL report that the web app keeps reloading the preparing-the tool's page.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.