VPN setup takes too many confusing steps
Setting up and configuring the add-on is confusing and takes hours, with too many steps to get it working.
Tier I · Proven The best-established problems.
5 public reports · first reported 2 April 2023 · last reported 19 July 2025
What's going wrong
Firefox users of the Surfshark browser add-on describe setup as difficult.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.