VPN add-on fails to connect after update with generic error
The add-on shows a generic 'Oops, something went wrong' error and fails to connect at all after a recent update.
Tier I · Proven The best-established problems.
14 public reports · first reported 3 February 2025 · last reported 23 September 2026
What's going wrong
After a recent update, many Firefox users report that this free VPN add-on stops connecting.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 14 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.