Viva payment returns shoppers to blank page
After a successful Viva card payment, shoppers are sent to a blank or frozen page with no link back to the shop.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 17 May 2022 · last reported 4 January 2024
What's going wrong
Several site owners report that after a successful card payment, shoppers land on a blank or frozen Viva page, or on a dead end with no link back to the store, instead of the order confirmation.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.