Video aspect ratio and sizing come out wrong
Video frames show the wrong aspect ratio, cropping or letterboxing 9:16 and 16:9 clips and ignoring size settings.
Tier I · Proven The best-established problems.
7 public reports · first reported 27 May 2022 · last reported 2 April 2026
What's going wrong
Site owners report that vertical 9:16 videos from social platforms are now shown in a 16:9 frame, and that in full-screen mode only a horizontal strip is visible on portrait displays.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.