Vendor support tickets stall for weeks
Support requests sent to the plugin vendor go unanswered for days or weeks, and follow-ups get no reply.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 28 October 2015 · last reported 16 January 2024
What's going wrong
Several site owners who bought a paid version of this WordPress plugin say their support requests went unanswered for long stretches.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.