Vendor support never answers emails or chat
Vendor support never replies to emails or chat messages, leaving merchants unable to get install help.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 28 April 2023 · last reported 7 September 2026
What's going wrong
Merchants who installed this Shopify catalogue app report that their messages to the vendor go unanswered for days.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.