Vendor support does not answer tickets or messages
The add-on vendor does not reply to support messages for days or weeks, leaving hosts stuck with broken installs.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 24 November 2019 · last reported 11 March 2024
What's going wrong
Hosting companies using this WHMCS add-on report that messages to the vendor go unanswered for days or weeks.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.