Vendor charges for fixes and goes silent
Vendor calls missing features out of scope, asks for paid custom work, and gives no updates or fixes.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 24 February 2025 · last reported 11 September 2025
What's going wrong
Buyers say they paid for a POS add-on and then found key features missing.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.