Vault re-asks for sign-in and cannot lock on demand
The vault asks for the master password again and again, with a second account sign-in and no way to stay unlocked.
Tier I · Proven The best-established problems.
12 public reports · first reported 27 November 2017 · last reported 24 December 2025
What's going wrong
Users of the Norton Password Manager add-on in Firefox say they must sign in to a Norton account and then to the vault, sometimes twice in one session, and sometimes after each browser restart.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 12 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.