Vault login fails in Firefox and vault never opens
Firefox users are locked out of their Norton vault by login errors, rejected passwords and endless loading screens.
Tier I · Proven The best-established problems.
21 public reports · first reported 25 April 2018 · last reported 23 July 2025
What's going wrong
Many Firefox users report that the Norton Password Manager add-on suddenly refuses their master password, shows generic error messages, or spins on a loading screen without reaching the sign-in form.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 21 reports are about, and how many came each month.
- Related problems.
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