Valid cards rejected at checkout with auth errors
Card payments are rejected at checkout with generic try-again or authentication errors even when the card details are correct.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 1 March 2024 · last reported 16 July 2025
What's going wrong
Several store owners report that card payments through the Cielo gateway fail at checkout.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.