Upsell offers silently fail to display in cart or checkout
Configured upsell offers in Shopify apps silently stop displaying to shoppers, with no error explaining why
Tier I · Proven The best-established problems.
9 public reports · first reported 27 April 2014 · last reported 15 February 2026
What's going wrong
Merchants using upsell and add-on apps on Shopify report that offers they configured stop appearing for shoppers, or appear only some of the time, in the cart, at checkout or on product pages.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 9 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.