Mistaken or duplicate app charges with refunds refused
Merchants are charged in error or twice for one billing period, and app vendors refuse or stall the refunds across several Shopify apps.
Tier I · Proven The best-established problems.
9 public reports · first reported 5 September 2019 · last reported 4 July 2026
What's going wrong
Shopify merchants report app charges that were made by mistake, billed twice in one period, or taken for a feature that never worked, and then the vendor refuses or stalls the refund.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 9 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.