Uploaded files missing from cart, checkout and orders
Files uploaded on the product page vanish before they reach the cart, checkout, the order or order emails.
Tier I · Proven The best-established problems.
8 public reports · first reported 29 July 2022 · last reported 14 May 2025
What's going wrong
Store owners who sell customizable products with this WordPress plugin say the customer's file appears to upload on the product page but then never shows up in the cart, at checkout, on the order screen, or in confirmation emails.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 8 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.