Upgrade silently ignores preload.json settings
Upgrades stop loading preload.json settings, so encryption keys and options go missing and the app errors.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 4 September 2026 · last reported 10 September 2026
What's going wrong
After upgrading Duplicati, some users found their preload settings file no longer read, so the database encryption key was missing and the server would not start.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.