Unexplained monthly app charges and refused refunds
Monthly charges continue on an unverified account, and refunds are refused for charges the merchant cannot trace.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 3 July 2024 · last reported 26 December 2025
What's going wrong
Merchants report that a Shopify email and SMS app kept charging them every month, sometimes at amounts they could not justify, even though their account was never verified.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.