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Unauthorized charges continue after uninstall

Customers and merchants are charged without authorization, and charges continue after the app is uninstalled.

Tier II · Emerging Problems that are still building up.

3 public reports · first reported 13 October 2024 · last reported 30 April 2025

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Merchants report the Planet app adding charges that nobody approved.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 3 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.