Unanswered support and refund requests for paid plugin
Support and refund requests for the paid plugin go unanswered for months, and refunds are refused or stall.
Tier I · Proven The best-established problems.
5 public reports · first reported 29 February 2020 · last reported 25 March 2026
What's going wrong
Paying customers of the Vimeography video gallery plugin report that support tickets, emails, chats and social messages go unanswered for months, while refund requests stall or are refused even inside the trial window.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.