Trial and free plan lead to unexpected charges
Free or trial use leads to unexpected charges, and the trial cannot be cancelled or uninstalled cleanly.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 13 February 2025 · last reported 18 August 2025
What's going wrong
Some Firefox users of this VPN add-on say a product described as free or as a trial started charging their card right away, even though they never agreed to a paid plan.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.