Tracking emails not sent when numbers change
Customers are not emailed automatically when tracking is added, changed or replaced, so buyers miss new or corrected tracking numbers.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 30 November 2020 · last reported 5 February 2025
What's going wrong
Stores that add tracking through the REST API, ShipStation or a label app report that buyers receive no email when a tracking number is added later, replaced after a voided label, or set by a system at day end.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.