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Toolbar button missing or does nothing when clicked

The toolbar button is missing or does nothing, so users cannot find or start the VPN.

Tier II · Emerging Problems that are still building up.

4 public reports · first reported 13 April 2023 · last reported 14 April 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Several Firefox users report that after installing this VPN add-on, no button appears on the toolbar, or the button only opens a website instead of doing anything.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 4 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.