Ticket reply emails to customers not sent
Ticket replies sent to customers by email never arrive, so customers miss agent responses.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 9 November 2022 · last reported 2 March 2026
What's going wrong
Site owners using this WordPress helpdesk plugin report that replies agents post from the dashboard do not reach customers by email.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.