Ticket emails and PDFs not sent after purchase
Confirmation emails with PDF tickets are not sent after purchase, and no PDF file is created.
Tier I · Proven The best-established problems.
5 public reports · first reported 19 August 2023 · last reported 29 July 2026
What's going wrong
Many site owners report that after a customer completes an event order, the confirmation email arrives without the PDF ticket, or no PDF file is created at all.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.