Theme vendor support is slow and unhelpful
Theme vendor support is slow, dismissive, or does not answer questions at all.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 15 November 2022 · last reported 5 December 2024
What's going wrong
Owners of this WordPress theme report that the vendor support team is slow to reply and often answers a different question than the one asked.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.