Theme support goes silent and refunds stall
Pro theme support stops replying for months, gives vague answers, and stalls refunds even after a double payment.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 June 2021 · last reported 15 December 2024
What's going wrong
Owners of the paid Customify Pro theme report that support requests can sit unanswered for months and that replies feel generic or dismissive.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.