Prepaid SMS credit lost on downgrade or suspension
Prepaid SMS credit disappears on plan downgrade or suspension, and vendors refuse to restore or refund it
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 9 March 2025 · last reported 3 September 2026
What's going wrong
Merchants who prepay for SMS credits lose their unused balance when a plan changes or an account is suspended, and the vendor will neither restore nor refund it.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.